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Promotional Abuse and Irregular Play


Last updated on 28th February 2018 (version 1.0)

1.1
We have a zero-tolerance policy towards bonus abuse, fraud and/or other suspicious activity and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that are involved in such activities or behaviours. Examples of such activities or behaviours are outlined in clause 1.3 below.

1.2
We reserve the right to review transaction records and logs at our discretion from time to time. You hereby consent in advance to the same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that are (a) promotional abuse; and/or (b) irregular play; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account.

1.3
Examples of promotional abuse and/or irregular play:

(i) Where any term of the offer or promotion is breached as per the Terms of Use including the Standard Promotional Terms and Conditions and/or any other applicable promotional terms and conditions.

(ii) There is any evidence of a series of wagers placed by a customer or group of customers (e.g. where common wagering patterns across the same have been identified across accounts to take advantage of an offer), which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.

(iii) “Delayed winnings”, for example, while playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds, then the player steps out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then goes back to the original game to complete the “free spin” or “bonus” feature at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash.

(iv) “State Game Abuse” where the use of bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature) and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. These games include, but are not limited to Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin & White Rabbit.

(v) “Bets on Table” leaving large bets on a table, for example in Blackjack, and then returning at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash to complete the bet.

(vi) Depositing and withdrawing funds shortly after, for example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal and then initiate your free spins.

(vii) Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game.

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